Store staff will be armed with tablets to assist customers, and new point-of-sale terminals will provide faster checkouts. A new loyalty program and mobile app will go online at the same time, with the idea of increasing customer incentives to shop at GNC. And inventory will be more diverse, with new brands, and more stock of currently-popular products.
During January, a 1 Million Point Giveaway Contest will be held, and other samples and prizes will be awarded in stores on Saturdays. Robert F. Moran, Interim Chief Executive Officer of GNC, doesn't underestimate the challenge of turning the company around. "The New GNC leaves the old, broken model behind," he said in a statement. "We're confident it will have a positive impact on the business, but it will take time for the changes to take hold and translate to improved financial results."